Boxer, a leading retail brand, is seeking three (3) enthusiastic and customer-focused IT Service Desk Agents to join our dynamic team at Head Office in Westville, Durban. This is a permanent entry-level position perfect for graduates or individuals passionate about technology and eager to launch their IT career in a fast-paced retail environment.
Job Details
Position Title: IT Service Desk Agent
Location: Head Office, Westville, Durban, KwaZulu-Natal
Employer: Boxer
Job Type: Permanent
Positions Available: 3
Reference Number: BOX260115-1
Division/Department: IT
Industry: Retail / Information Technology
Minimum Education: Diploma | Advanced Certificate
Job Category: IT
Remuneration: Not Specified (Market Related)
Closing Date: 30 January 2026
About Boxer
Boxer is one of South Africa’s leading and fastest-growing discount supermarket chains. We are a people-focused company committed to providing value to our customers and communities, and we extend this commitment to supporting our staff with growth and development opportunities.
Job Purpose
To provide first-level IT support to internal users across our stores, distribution centres, and head office departments. As the first point of contact, the agent will log incidents, troubleshoot basic issues, and ensure timely resolution to maintain smooth business operations and exceptional internal customer service.
Key Responsibilities
- Man the Service Desk telephone lines and respond promptly to user requests.
- Log all incidents and service requests accurately on the IT service desk system.
- Provide first-level support for hardware, software, and business systems (e.g., printers, tills, scanners, network connectivity).
- Troubleshoot and resolve basic IT issues or escalate them appropriately.
- Monitor incidents to ensure service level agreements are met.
- Liaise with stores and external suppliers to facilitate issue resolution.
- Maintain accurate records and contribute to team knowledge sharing.
Minimum Requirements
Essential Qualifications & Experience:
- Matric (Grade 12).
- A basic IT-related certification or coursework (e.g., CompTIA A+, N+ or equivalent).
- 0–6 months’ experience in an IT support or service desk environment (graduates are welcome).
- Good understanding of Microsoft Office and basic troubleshooting skills.
Skills and Attributes:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work under pressure and as part of a team.
- Customer-focused with a proactive attitude.
Advantageous:
- Familiarity with retail or Point of Sale (POS) systems.
What We Offer
- A permanent entry-level position with a leading retail company.
- Hands-on experience in a dynamic retail IT environment.
- Mentorship and ongoing support from experienced IT professionals.
- A company culture that values its people and communities.
- A clear pathway for career development within the IT department.
How to Apply
Interested candidates should apply through the official Boxer recruitment portal, quoting the reference number BOX260115-1.
Additional Important Notes:
- Closing Date: 30 January 2026.
- Location: Head Office, Westville, Durban.
- Selection Process: May include technical and competency-based assessments.
Why This Opportunity Matters
You are the frontline of technology for a nationwide retail operation. Your support ensures that hundreds of stores can trade seamlessly, directly contributing to the company’s ability to serve millions of customers. It’s a fantastic launchpad to build a robust IT career.
Final Thoughts
If you are a matriculant with a basic IT certification, a passion for problem-solving, and excellent people skills, this IT Service Desk Agent role at Boxer is your ideal start. Apply now to join a supportive team where you can grow your technical expertise.
Apply before 30 January 2026 to start your IT career in Westville, Durban!
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