📍 Location: Sandton, Johannesburg (On-site)
📅 Posted: 10 July 2025 | Hours: 108 hrs/month (Flexible)
🛎️ Industry: Tech Retail | Job Type: Part-Time Permanent
📞 Job Snapshot
Join Africa’s largest Apple Premium Reseller! As an iStore Call Centre Agent, you’ll:
✔ Resolve Apple product queries (iOS, Mac, repairs)
✔ Deliver 5-star customer service via phone
✔ Log issues & track technical support cases
✔ Work flexible part-time hours (ideal for students/retail pros)
🎯 Key Responsibilities
| Customer Support | Technical Assistance |
|---|---|
| Be the 1st contact for Apple product queries | Troubleshoot iOS/macOS issues |
| Handle complaints with empathy | Guide customers on repairs & warranties |
| Achieve 90%+ satisfaction ratings | Explain AppleCare+ benefits |
| Admin & Compliance |
|---|
| Log calls accurately in CRM systems |
| Adhere to iStore service SLAs |
✅ Requirements
Must-Have:
- Matric (Grade 12) + SA ID
- 1+ year call centre/retail customer service exp
- Apple product knowledge (iPhone/Mac basics)
Soft Skills:
🍏 Passion for tech & problem-solving
🎤 Clear English communication (2nd language a +)
⏱️ Ability to work weekends/rotational shifts
🌟 Why iStore?
- Free Apple product training & certifications
- Career growth to retail/Genius Bar roles
- 30% staff discount on Apple accessories
- Flexi-hours for work-life balance
📲 How to Apply
1️⃣ Click Apply Now
2️⃣ Submit:
- Updated CV
- Cover letter explaining your Apple passion
⏳ Deadline: Open until filled